‘Seun Ibukun-Oni, Abuja
DAILY COURIER – The Association of Licensed Telecoms Operators of Nigeria (ALTON) has announced the commencement of harmonised shortcodes across all networks.
The new development was disclosed by ALTON’s Chairman, Gbenga Adebayo and Head of Operations, Gbolahan Awonuga, in a jointly signed statement in Lagos on Tuesday.
In the statement, the body informed that “this is in pursuant to a regulatory modernisation initiative by the Nigerian Communications Commission (NCC).”
The harmonisation of shortcodes will enable common short codes utilised by customers, to be uniform across all networks. For instance, the code for recharging a line can be used across all mobile networks for the same function.
With the commencement of shortcodes harmonisation, shortcodes of individual telcos and the harmonised shortcodes will run concurrently for one year, after which the old codes will become inactive.
“The harmonisation of shortcodes is aimed at implementing a streamlined process for common shortcodes across the industry, by making life easier for Nigerians through the memorisation of single codes, for various services across all networks as well as providing a cohesive regulatory framework that is consistent with global best practices.
“Following the directive from NCC, the association hereby informs the general public that the Network Operators have begun implementing the shortcodes, working closely with the NCC. The Commission has provided adequate time for subscribers to get used to this new development. We are confident this will enhance customer experience across networks.
“During migration (which is to be concluded by 17th May, 2023) old and new common codes will run concurrently, after which the old codes will cease to operate,” ALTON further added.